Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
We are a professional LED strip light manufacturer with our own dedicated production facility.
Q2: Do you offer OEM services?
Yes, we provide comprehensive OEM services based on your specific requirements. Please note that a Minimum Order Quantity (MOQ) applies.
Q3: What are your shipping methods and delivery times?
We typically ship via DHL, UPS, FedEx, or TNT, taking approximately 3-5 days. Airline and sea shipping options are also available for larger orders.
Q4: How can I place an order for LED Strips?
First, let us know your requirements. We will provide a quote, followed by sample confirmation. Once the deposit is placed, we arrange full production.
Q5: What is the warranty period for your products?
We offer a solid warranty ranging from 2 to 5 years depending on the specific product model.
Q6: How do you handle faulty products?
Our defective rate is less than 0.2% due to strict quality control. For any issues during the guarantee period, we provide replacements or repairs depending on the situation.
Halo Light
