❓ Frequently Asked Questions
Are you a manufacturer?
Yes, we have been a professional manufacturer since 2008 with a strong reputation for quality production in China.
What is the warranty period for the LED Neon Strip?
We provide a standard warranty of 3 to 5 years depending on the specific application and project requirements.
Can I request a sample before placing a bulk order?
Yes, we can provide samples for free. However, delivery charges are typically covered by the customer. Providing an express account for freight collect is appreciated.
What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 1 metric ton for each model, though specific project needs can be discussed.
How do you ensure high product quality?
We maintain a 100% on-line QC process and final inspection. Our facility is ISO9001:2015 and ISO14001:2015 certified, and all workers undergo rigorous training before starting production.
What are your standard payment terms?
Our standard terms are a 30% T/T deposit followed by a 70% T/T balance payment before loading the container.